Technical Support

As an i³ dealer or end user, you always have access to our Technical Support team. If you are having problems, or simply have a question regarding your i³ digital video management product, we are here to help.

Driven by our commitment in delivering the best level of service, we offer extensive telephone and on-site support services. In order to provide you with the best possible support, pleased have your product serial number handy.

As a value added service, i³'s tech support team uses LogMeIn Rescue. This provide instant remote support to our customers. LogMeIn allows our technicians to gain control of a remote PC over the web anywhere in the world, to effieciently solve issues related to software upgrades, installation concerns, diagnostics etc...

Term & Conditions for Technical Support
	Benefit From ... • Fast & secure connections in 30 seconds or less • Configure support requests to reach specific technicians • Gather real-time system data with diagnostic tools • End-to-end, 256-bit SSL encryption for compliance with HIPAA, Sarbanes-Oxley and other federal and local legislation
	No Need To Install Software LogMeIn^® rescue allows i³ to: • Respond instantly to your software issues • Gain temporary, permission-based access to your system • Eliminate or shorten call/wait times • Improve on our customer service • Reduce need for on-site visits • Conduct on-demand remote training

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No Need To Install Software