As an i³DVR dealer or end user, you always have access to our Technical Support
team. If you are having problems, or simply have a question regarding your i³ digital
video management product, we are here to help.
Driven by our commitment in delivering the best level of service, we offer extensive telephone and on-site support services. In order to provide you with the best possible support, pleased have your product serial number handy.
Driven by our commitment in delivering the best level of service, we offer extensive telephone and on-site support services. In order to provide you with the best possible support, pleased have your product serial number handy.
As a value added service, i³DVR's tech support team uses LogMeIn Rescue. This provide instant remote support to our customers. LogMeIn allows our technicians to gain control of a remote PC over the web anywhere in the world, to effieciently solve issues related to software upgrades, installation concerns, diagnostics etc...
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Benefit From ...• Fast & secure connections in 30 seconds or less• Configure support requests to reach specific technicians • Gather real-time system data with diagnostic tools • End-to-end, 256-bit SSL encryption for compliance with HIPAA, Sarbanes-Oxley and other federal and local legislation |
No Need To Install SoftwareLogMeIn allows i³DVR to:• Respond instantly to your software issues • Gain temporary, permission-based access to your system • Eliminate or shorten call/wait times  • Improve on our customer service • Reduce need for on-site visits • Conduct on-demand remote training |
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